interpretation | Stephen M. Mamakas
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How to Build a High Reliability Organization

A “High Reliability Organization” (HRO) is an organization that has succeeded in avoiding catastrophes in an environment where normal accidents can be expected due to risk factors and complexity. Having worked in a high profile public system and for numerous healthcare organizations, the key is high reliability. A reference on the matter is a group of researchers at UC Berkeley which examined aircraft carriers (in partnership with Rear Admiral (ret.) Tom Mercer on the USS Carl Vinson), the Federal Aviation Administration’s Air Traffic Control system (and commercial aviation more generally), nuclear power operations (Pacific Gas & Electric’s Diablo Canyon reactor), and their focused attention on HROs. Consequently, the phrase “high reliability” more generally has come to mean that high-risk and high-effectiveness can co-exist. It shows that some organizations must perform well under very trying conditions and that it takes intensive effort to do so.

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Stephen grew up in NYC and has the drive and determination that come with it.

He has been an automotive enthusiast since young and now is a collector and restorer of vintage and classics with a love for period correct Muscle Cars as well. Read More...