Author Archives: Steve

NO CUSTOMER LEFT BEHIND

Customer relations is the process by which companies promote customer satisfaction and, moreover, loyalty. At its most basic, it involves managing communications with customers, particularly customer questions and complaints, and resolving their issues quickly

There is one basic step. Listen to their whole story let them get it all out and then break it down piece by piece to find the breakdown point and then work to resolve it quickly to their satisfaction

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LEADERSHIP AND PERSONAL INTEGRITY

Leading others by example requires personal integrity

Integrity isn’t something you demonstrate at home and then set on a shelf at work. The word shares the root with an old mathematical term – integer. It’s a whole number. It isn’t divided.

When it comes to being principled and ethical, you are the master of your destiny. Other people and external forces might test it in various ways, but ultimately you alone control your integrity.

There are many things you can’t control. You can’t control what people say or think about you. You can’t control decisions prospective clients make. You can’t control your competitors’ marketing tactics. You can’t control the economy, the stock market or the weather.

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Social Media for Business

Using social media for marketing your business can enable small business looking to further their reach to more customers. Your customers are interacting with brands through social media, therefore, having a strong social media marketing plan and presence on the web is the key to tap into their interest. If implemented correctly, marketing with social media can bring remarkable success to your business.

Social media marketing can help with a number of goals, such as:

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