Steve Mamakas’ Recommendations

National Senior Manager – Director of Information Services, Mid-Atlantic

Kaiser Permanente, Washington, D.C.

  1. “Steve was a class act–fully activated for the customer and all over service excellence. The users loved his work at KPMAS and his IT colleagues enjoyed his collaborative work style. He’s a winner for anybody looking for an can-do pro who’ll bust his chops to deliver. I’d re-hire him in a heartbeat!!” February 24, 2011

Tom Ream, Regional CIO, Kaiser Permanente
Managed Steve indirectly at Kaiser Permanente, Washington, D.C.

  1. “Steve was my go-to person for service issues that were happening at the medical centers and the Mid-Atlantic regional office. He rallied his team to determine root cause and improve processes, and I relied upon him on a daily basis. He always came through.” March 18, 2011

Madris Tomes, Business Segment Partner, Kaiser Permanente IT
Worked with Steve at Kaiser Permanente, Washington, D.C

  1. “Steve understood the importance of metrics and the role they played in improving performance. He was one of the first in ITFS to drill down into the data to uncover sources of variation. His efforts resulted in greatly improved SLA attainment, faster restoration cycle times and reduced process variation.” March 9, 2011

Aaron Conroy, Sr. Business Consultant, Kaiser Permanente IT
worked with Steve at Kaiser Permanente, Washington, D.C.

  1. Steve was hired to help turn around an under-performing region and did so admirably. He was not only able to significantly improve performance against SLA, but was also instrumental in improving employee morale and confidence. Steve was well respected in the region for his technical talents as well, willing to roll up his sleeves and pitch in with his team when needed. I highly recommend Steve for any technical management position.” February 17, 2011

 Vernon Preston, Senior Manager/Director IT Field Services, Kaiser Permanente IT
Managed Steve indirectly at Kaiser Permanente

  1. Stephen has very strong interpersonal skills and a superior grasp of organization and technical aptitude… extremely responsive and a strategic thinker, with an intense understanding of his customer’s needs.”

Bill Papenberg l, Senior Manager/Director IT Field Services, Kaiser Permanente IT
Had the privilege of knowing a working with Steve, he and I lead the Region at Kaiser Permanente and worked together at JP Morgan Chase……

Senior IT Business Director – Account Manager – Regional CIO – Site Manager – Director Business Innovation

  1. “I have had the pleasure of knowing Steve as the NYC BOE’s  (Deputy Director of Information Service) and working with him over the years. Steve has the rare quality of being both pragmatic and innovative in his problem solving approach. He is technically astute, a proven leader and handles the dynamic between business objectives and technical capabilities with ease. Steve would make a fantastic addition to any team and will add great value to any organization.” February 22, 2011

Top qualities: Great Results, Personable, On Time

 Lou Pezzengrilli Vtam and Application Specialist, New York City Board of Education
Worked for Steve NYC BOE

 “As Director of IT Services for the NY Daily News, an outsourcing client at the time, Stephen managed a staff of over 15 personnel and provided my client with outstanding network and systems services which exceeded client expectations.” February 2, 2011

 Phil Portera, General Manager, DCC Systems Inc.
Managed Steve at Mount Sinai/NYU Medical Center, New York Daily News


 “… a visionary who leads and enables people at the intersection of technology and humanity.” The clients loved him and his Service Management talents to deliver technical sales and solutions   ― COO, DCC Systems

Bill Henry, VP of Marketing and strategies, DCC Systems Inc.
Managed Steve at Mount Sinai/NYU Medical Center, New York Daily News, NYU-Mount Sinai, JP Morgan Chase and Weill Cornell Medical College.

Thanks to all for the recommendations

Steve Mamakas

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