Leading others by example requires personal integrity

Integrity isn’t something you demonstrate at home and then set on a shelf at work. The word shares the root with an old mathematical term – integer. It’s a whole number. It isn’t divided.

When it comes to being principled and ethical, you are the master of your destiny. Other people and external forces might test it in various ways, but ultimately you alone control your integrity.

There are many things you can’t control. You can’t control what people say or think about you. You can’t control decisions prospective clients make. You can’t control your competitors’ marketing tactics. You can’t control the economy, the stock market or the weather.  Read more...

Before we can define process defects, units and opportunities, you need to understand the needs of your customers or users, you need to hear the (Voice of the Customers), (Customers Needs) and conduct surveys or ask questions to gather and process customer’s views and comments and translate them into specifications.

From all this comes the CTQ (Critical to Quality) a product or service characteristic that must be met to satisfy a customers specification or requirement.

Define the Service or product you will deliver. Note that the term customer refers to both internal and external customer.  Read more...

Found a great article

http://www.successfactors.com/articles/key-performance-indicators/

Tweet